1. Accurate measurement of productivity in the service sector is really a complex task, For example, postal workers/often said to be more productive if more letters are delivered per postal worker, But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered? The doubt raised about in relation to measuring productivity in service sector is based on which of the following propositions?

• A. The quality of service is often ignored in measuring productivity
• B. The quality of service is often ignored in measuring productivity
• C. The quality of service is often ignored in measuring productivity
• D. The quality of service is often ignored in measuring productivity

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