At www.bdmerit.com, we strive to provide high-quality online courses that meet your learning needs. We understand that sometimes circumstances may require a refund or cancellation of a purchase. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting a refund.

1. General Refund Policy

1.1 Eligibility for Refunds:

Refunds are only available for courses purchased directly through www.bdmerit.com. If you have purchased a course through a third-party platform, please refer to their refund policy.

1.2 Refund Request Period:

To be eligible for a refund, you must request it within 14 days of your purchase. After this period, no refunds will be granted, except in cases where the course content is defective or not as described.

1.3 Course Completion:

If you have completed more than 50% of the course, you will not be eligible for a refund. We believe that by this point, you have received significant value from the course content.

2. How to Request a Refund

2.1 Contacting Support:

To request a refund, please contact our customer support team at support@bdmerit.com. Include your order number, the course name, and a brief explanation of why you are requesting a refund.

2.2 Processing Your Refund:

Once we receive your refund request, we will review it within 7 business days. If your request meets the eligibility criteria, we will process the refund to your original payment method. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.

2.3 Partial Refunds:

In some cases, a partial refund may be granted. For example, if you request a refund after accessing a significant portion of the course but not completing it, we may offer a partial refund based on the percentage of the course completed.

3. Non-Refundable Items

3.1 Digital Downloads:

Courses that are offered as downloadable content (e.g., PDFs, video files) are non-refundable once the download has been initiated.

3.2 Bundled Courses:

If you purchase a course as part of a bundle, the refund policy applies to the entire bundle. If a refund is granted, it will be for the total amount paid, and access to all courses in the bundle will be revoked.

4. Course Cancellations by Us

4.1 Right to Cancel:

www.bdmerit.com reserves the right to cancel any course at our discretion. In such cases, a full refund will be provided to all enrolled students.

4.2 Notification of Cancellation:

If a course is canceled, we will notify you via email and provide details on how the refund will be processed.

5. Exceptions to the Refund Policy

5.1 Special Circumstances:

We understand that unforeseen circumstances can occur. If you have a unique situation that you believe warrants an exception to our standard refund policy, please contact us at support@bdmerit.com. While we cannot guarantee a refund, we will consider your request on a case-by-case basis.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at: Email: support@bdmerit.com