1. Use of electronic mail (e-mail) has been widespread for more than a decade and a half. E-mail simplifies the flow of ideas, connects people and a half. E-mail simplifies the flow of ideas, connects people to form distant offices. eliminates the need for a meeting, and often boosts productivity. However, e-mail should be carefully managed to avoid unclear and inappropriate communication .E-mail messages should be concise and limited to one topic. when complex issues need to be addressed, phone calls are still the best. 16.The passage suggests that e-mail messages should be

• A. unclear
• B. unclear
• C. unclear
• D. unclear

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